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Android

Motorola Edge, Edge+ Go Official As the Company's First Flagships In Years (9to5google.com) 40

An anonymous reader quotes a report from 9to5Google: Motorola hasn't had a true flagship on the market in a few years after its Moto Z line was downgraded to mid-range status. Today, though, the company has officially unveiled the Motorola Edge and Edge+ with the Snapdragon 865, crazy cameras, and more. Here's what you need to know. The Motorola Edge+ is the true flagship of the two, offering a Snapdragon 865 processor, 12GB of RAM, 256GB of storage, and a 6.7-inch FHD AMOLED display that has a "waterfall" curve on either side, a hole-punch containing the 24MP selfie shooter, and a 90Hz refresh rate. The Motorola Edge+ also features wireless charging, 18W wired charging, and a triple camera system. There's a 108MP sensor to headline that array, but also a 16MP ultrawide shooter and 8MP telephoto lens. There's also a 5,000 mAh battery to ensure plenty of power. It even offers reverse wireless charging.

What about the regular Motorola Edge? That device makes pretty smart cuts to keep a lower price. It has the same display and overall design but uses a Snapdragon 765 to keep 5G and good performance. It's paired with Android 10 and either 4GB or 6GB of RAM and 128GB of storage on all models. There's also a 64MP camera backed up by the same 16MP ultrawide and 8MP telephoto shooters. The regular Edge does lose wireless charging, though for its 4,500 mAh battery. Here's one fun part of both of these phones. They still have headphone jacks. Both the Edge and Edge+ also feature 5G support (only sub-6 for the Edge), offer red or black colors, and use their curved displays for a few neat software tricks. Both are also promised at least one major Android upgrade, too.
As for pricing, the Motorola Edge+ will be available exclusively via Verizon for $1,000, or $41.66/month. The price of the regular Edge hasn't been announced yet, but it should be considerably cheaper and more broadly available.
Technology

Samsung Wants To Rival the Human Eye With 600MP Camera Sensors (androidcentral.com) 61

Babu Mohan writes via Android Central: In an editorial published on the company's website, Yongin Park, who heads the Sensor Business Team at Samsung's LSI division, has revealed that his team is working on a camera sensor that will be able to capture more detail than the human eye. As noted in the article, the human eye is said to match a resolution of around 500 megapixels. Samsung, however, is working on bringing a 600MP camera sensor to the market, which could be used in various fields such as smartphones, autonomous vehicles, drones, and IoT. As you would expect, however, it will take a long time for the company to actually launch a camera sensor with such a high resolution.

A 600MP sensor would be massive in size, making it nearly impossible to fit inside a modern smartphone. In order to shrink the sensor, Samsung will have to reduce the pixel size, which would require the use of pixel binning tech to ensure the smaller pixels don't result in dull pictures. Samsung's 108MP ISOCELL Bright HM1 sensor uses its proprietary 'Nonacell technology,' which boasts a 3x3 pixel structure. This allows nine 0.8um pixels to function as one large 2.4um pixel to deliver impressive low-light performance.

IOS

France Says Apple Bluetooth Policy Is Blocking Virus Tracker (bloomberg.com) 111

France is asking Apple to remove a technical obstacle that it says is delaying a government contact-tracing application designed to contain the coronavirus spread. Bloomberg reports: Apple's operating system prevents contact-tracing apps using its Bluetooth technology from running constantly in the background if that data is going to be moved off of the device, a limit designed to protect users' privacy. That limitation is standing in the way of the type of app that France wants to build, Digital Minister Cedric O said. The government aims to deploy its app by May 11, which is when France wants to begin to lift restrictions on movement that were imposed in mid-March. Contact-tracing apps are a tool health services can use to more accurately determine who infected people have come into contact with and governments can deploy to help make decisions about how quickly to reopen schools and businesses. An Apple spokesman referred to the company's previous joint statement about its partnership with Google, which said the technology would enable Bluetooth-based contact-tracing apps and declined to comment further.
The Almighty Buck

Boom In Home Electronics Sales Shows Signs of Peaking (theinformation.com) 7

According to an analysis of credit card receipts provided to The Information, a boom in home electronics sales due to the coronavirus shut down shows signs of peaking. From the report: The research by e-commerce company Rakuten, which looked at data for over 1 million U.S. consumers, shows online sales of electronics rose 33% the week of March 9 versus the same week the year earlier, then surged 141% in the last week of March. By the following week, starting April 6, growth had started to wane, to 131%. For the month of March, online sales of electronics rose 61% compared to the year-earlier, according to Rakuten's data, which does not include Amazon sales. Total U.S. retail sales fell more than 6% in March, according to the U.S. Commerce Department. "With a lot of workers going into remote office situations, it's created an immediate-term opportunity for tech sales," said Steve Koenig, vice president of research for the Consumer Technology Association. "But we fully expect this to taper."
Cellphones

Huawei Caught Passing Off DSLR Photos As Being Taken With Smartphones (phonedog.com) 57

Huawei was recently caught passing off photos taken with a DSLR as ones shot with one of its phones. PhoneDog reports: Earlier this month, Huawei kicked off a contest for its Next Image community, and a video on Weibo included several high-quality photos and at the end said they were "taken with Huawei smartphones." As South China Morning Post notes, though, Weibo user Jamie-hua found that some of those photos were actually taken with a $3,500 Nikon D850 DSLR camera. The photos were found on 500px, an online photography site, and were taken by photographer Su Tie.

Huawei has since apologized and said that the photos were incorrectly marked due to "an oversight by the editor." The company has also updated its original promo video for the contest to remove the claim that the images were taken with Huawei phones.
This isn't the first time something like this has happened to Huawei. In 2018, an ad appeared to show that a selfie was taken with the Huawei Nova 3, but it was actually snapped with a DSLR.
Cellphones

Samsung's Galaxy S10 Lite Will Launch In the US On April 17th For $650 (theverge.com) 35

Samsung is launching a more budget-friendly version of the Galaxy S10, called the Galaxy S10 Lite. According to The Verge, it'll be available in the U.S. starting tomorrow for $650. The Verge reports: The Galaxy S10 Lite is a budget version of the Galaxy S10 flagship, and it has a 6.7-inch Super AMOLED Infinity-O display at 2400 x 1080 resolution, a Snapdragon 855 processor, and a triple-lens rear camera setup with a 5-megapixel f/2.4 macro lens; a 48-megapixel F2.0 wide-angle lens with "Super Steady OIS;" and a 12-megapixel f/2.2 ultra-wide with a 123-degree angle lens. The company also announced the Galaxy Tab S6 Lite that'll be available in Q2 2020 with a starting price of $349. "The Galaxy Tab S6 Lite has a 10.4-inch screen, an S Pen that can snap to the tablet's body via magnets, an 8-megapixel rear camera lens, a 5-megapixel front camera lens, and a headphone jack," reports The Verge. "You'll also be able to buy an LTE version of the tablet."
Music

Apple Developing High-End Headphones With Interchangeable Parts (bloomberg.com) 59

An anonymous reader quotes a report from Bloomberg: Apple is developing over-ear wireless headphones with parts that can be swapped in and out, seeking to augment its AirPods business with a high-end audio product. The Cupertino, California-based tech giant is working on at least two variations, including a premium version with leather-like fabrics and a fitness-focused model that uses lighter, breathable materials with small perforations. Prototypes of the headphones have a retro look with oval-shaped ear cups that swivel and a headband connected by thin, metal arms. The arms stem from the top of the ear cups rather than the sides.

The ear pads and headband padding attach to the frame of the headphones magnetically so they can be replaced by the user. That approach is similar to some headphones from Master & Dynamic and Bowers & Wilkins, though those models only have magnetic ear pads. Apple's more modular design will allow users to customize their headphones like they do with the Apple Watch. The design may also mean the same set of headphones would be convertible from comfort to fitness use and back again. Apple plans to use similar wireless-pairing and noise-cancellation tech in its upcoming headphones to what is already in the AirPods Pro. The company aims to unveil the product later this year, however complications during final development or from the Covid-19 pandemic could affect the timing and features again.

PlayStation (Games)

PS5's Controller, the DualSense, Revealed (ign.com) 53

Sony has revealed the DualSense, PlayStation 5's new controller that will "bring a sense of touch to PS5 gameplay." IGN reports: Announced on PlayStation.Blog, the DualSense will keep "much of what gamers love about DualShock 4 intact, while also adding new functionality and refining the design." Touch was a big inspiration when designing the DualSense, and haptic feedback is one of the ways this new controller will help bring PS5 games to life. Sony mentions that this feedback will add " a variety of powerful sensations you'll feel when you play, such as the slow grittiness of driving a car through mud." Adaptive triggers have also been incorporated to the L2 and R2 buttons, which will help players "feel the tension of your actions, like when drawing a bow to shoot an arrow."

The angle of the hand triggers were changed and some subtle updates were made to the grip. One thing that will be missing from the DualSense is the "Share" button that was featured on the DualShock 4. Sharing from the controller is not gone, but that previous button was replaced by the new "Create" button. Sony promises more details will be revealed on this change as we get closer to PlayStation 5's launch. DualSense will also have a built-in microphone array that will allow players to easily chat with friends, even for those who don't own a headset.

As for the controller's color, it is a bit of a non-traditional design as far as PlayStation is concerned. Usually, PlayStation controllers have a single color, but the DualSense has a two-toned design to make it stand apart. Additionally, the position of the light bar, which will be returning, was moved to "give it an extra pop." Now, the light bar sits on either side of the touch pad, as opposed to the top of the controller.
Here's a picture of the front of the controller:
DualSense_Front
Android

LG Is Ditching 'G' Series Branding On Future Smartphones (9to5google.com) 14

LG is ditching the "G" series branding on future smartphones. The company released the LG Optimus G1 Pro in 2013 and went on to release a new "G" series flagship smartphone every year since, with the most recent being the LG G8X ThinQ. 9to5Google reports: The Korea Herald and Naver have reported over the weekend that LG has decided to stop using the G series branding on future smartphones. Instead, LG would use separate names for each smartphone model with the names "focused on each model's design or special feature." Apparently, a goal for LG is to bring back the success of its "Chocolate" phones from the 2000s. Those devices had a different name for every model focusing on a specific design or software feature. Apparently, this change would take effect starting with the device we previously knew as the "LG G9 ThinQ." It's unclear what that device will be called at this point, but the device is rumored to be less of a flagship, using Qualcomm's Snapdragon 765 instead of the more powerful Snapdragon 865. While this branding decision was reportedly made public in Korea, LG's PR isn't confirming it globally yet.
China

US Officials Reportedly Agree To Cut Off Huawei From Global Chip Suppliers (cnet.com) 106

Senior U.S. government officials have agreed to new rules to cut off Huawei from global chip suppliers, according to a Reuters report Thursday, citing sources familiar with the matter. CNET reports: Under the new measures, foreign companies that use American chipmaking equipment would first need to secure a license before supplying some chips to Huawei, the report says. The focus of the new rules is to restrict the sale of more sophisticated chips to the Chinese telecom giant rather than generic, more widely available chips. Trump hasn't signed off on the proposed new measures yet, but if he does, a slew of US tech companies stand to lose, like Apple and Qualcomm along with Huawei. It could also negatively impact the world's largest chipmaker, Taiwan's TSMC, the report says.
Cellphones

A Slashdotter's Take On a Way To Use Smartphones To Defeat the Coronavirus Pandemic 221

Longtime Slashdot reader dbart writes: With the near ubiquitous use of smartphones in America, it's sensible to seize upon this resource to help with the coronavirus pandemic. Here's my take on a way to use smartphones to deal with the pandemic:

America does not currently have a good coronavirus test -- but they are in development. Once a test is available there should be a smartphone app ready to deploy immediately. The app should work like this: A person would be tested for the virus at a testing station and the results of the test would be entered into the app's database. The person could then go about their business, such as going back to work. Upon arriving at the place of work, the person would bring up the app on their smartphone. The app would display some information to identify the subject that was tested along with a barcode. The employer would then scan in the barcode with the app on the employer's phone which will check with the central database and report back the results of their coronavirus test and the recency of the test. The employer would decide whether to allow the person into the workplace. This could similarly be used to safely allow entry to a restaurant, airplane, theater, sporting event, etc. -- thus getting the economy functioning again.

I've only presented a rough sketch of my idea about this above and there's many nuances to how this should work. It's obvious that everyone should be tested frequently for this to be effective. This would require testing on a massive scale, but considering the damage happening to the American economy, such massive testing could easily be justified. A capability as described above would get the American economy restarted at the soonest possible time and would allow society to function until a vaccine is available. It would also be a very valuable asset to epidemiological investigators. If an app was designed with enough forethought it could be deployed internationally. I'm hoping to get not just a Slashdot conversation but a larger conversation started about the use of technology to defeat this virus. Perhaps there's a Slashdotter with the skillsets to make this happen who would like to take this on. If anyone has a contact at the CDC please forward this post to them to insure that technological solutions such as this are being considered.
Cellphones

The Nokia 8.3 Is the First Truly Global 5G Phone (androidpolice.com) 14

HMD Global today unveiled its latest Nokia-branded mobile phones. "The Nokia 8.3 5G is the world's first global 5G phone, which means it supports bands in every country in which 5G is currently deployed," reports Android Police. "At the same time, the Nokia 5.3, 1.3, and a new roaming data plan from HMD also made their debut." From the report: Powered by the Qualcomm Snapdragon 765G mobile platform, the Nokia 8.3 5G promised a future-proofed experience as it supports more 5G bands across the entire range (NSA/SA/DSS) than any handset currently on the market. It features a 6.8-inch FHD+ (2400x1080p) display with a hole-punch cutout for the 24MP selfie camera, but it's a shame to see the Nokia logo plastered on the chin. On the rear, there are four cameras including a 64MP main sensor with Zeiss optics complemented by a 12MP ultra-wide lens, plus 2MP depth and macro sensors. The fingerprint scanner lies within the power button on the side, while a USB-C port, 3.5mm headphone jack, and dedicated Google Assistant button are all onboard. Battery capacity is rated at 4,500mAh, and NFC is also included for mobile payments. The Nokia 8.3 5G starts at just 599 euros ($640) for the 6/64GB model, with an 8/128GB variant also available for 649 euros ($649) -- it'll go on sale in the summer. [The U.S. launch hasn't been announced yet, but the 8.3 is coming to Europe in summer 2020.]
Displays

ReMarkable's Redesigned E-Paper Tablet Is More Powerful and More Papery (techcrunch.com) 69

An anonymous reader shares a report from TechCrunch, written by Devin Coldewey: It's no secret I'm a fan of the reMarkable, a tablet with a paper-like display that's focused on text and sketching rather than rich media and games. The sequel to the original, announced today, looks to make a good thing even better. Designed for the creation and consumption of monochromatic content like long documents, e-books, notes and sketches, the reMarkable set itself apart as a more minimalist alternative (or complement) to the likes of the iPad or Surface. The device was crowdfunded and has sold more than 100,000 units; meanwhile, the company has grown and attracted a $15 million A round. One sees in retrospect that the money helped launch this successor.

The most obvious change is to the design. It has a bold asymmetrical look with a chrome band along the left side, indicating the tablet's main use as an alternative to a paper notebook: Hold it with your left hand and write with your right. Sorry, lefties. The new tablet is just 4.7 mm (0.19 in) thick, thinner than the iPad Pro and Sony's competing Digital Paper tablets, both of which are 5.9 mm. Let's be honest -- at these levels of thinness it's getting hard to tell the difference, but it's an accomplishment nevertheless. [...] The software running on the reMarkable has received several major updates since the product made its debut, adding things like handwriting recognition, a new interface, better performance and so on. But one of the most requested features is finally coming with the new device: saving articles from the web. The company is claiming a 3x boost to battery life, using the same 3,000 mAh battery, based on performance improvements throughout and a more efficient (but more powerful) dual-core ARM processor. That means two weeks of use and 90 days of standby. This is welcome news, because frankly the battery life and power management on the last one were not great.
The reMarkable 2 will sell for $399 if you pre-order, and comes with a Marker and a folio case.
Iphone

Apple's A14 Chip Rumored To Become First Arm-Based Mobile Processor To Exceed 3GHz (macrumors.com) 34

Apple's A14 processor that's expected to debut this fall in Apple's iPhone 12 models is rumored to have a frequency reaching 3.1GHz. "This would be 400MHz higher than Apple's current A13 Bionic chip with a frequency of 2.7GHz," reports MacRumors. From the report: At such a frequency, the chip's Geekbench 5 running points have surged. The report mentions that the A14's single-core performance shows a score of 1658 (up 25% from the A13), and a multi-core score of 4612 points (up 33% from the A13). The extra processing power will be helpful in running simultaneous workflows, navigating through apps, and more. Apple chipmaker TSMC is expected to ramp up production of Apple's 5nm-based A14 chipsets in as early as April of this year. Also, according to 9to5Mac, Apple is reportedly planning to launch a new 5.5-inch entry-level iPhone with a solid state home button, Touch ID, and support for Apple Pay's Express Transit feature.

The 5.5-inch iPhone is expected to be priced $100 more than the 4.7-inch model that will start at $399, according to Apple analyst Ming-Chi Kuo. It's slated to launch at the end of March, but it's possible the launch will be delayed due to the coronavirus.
Portables (Apple)

Apple To Launch MacBooks With All-New Design In Mid 2021 (macrumors.com) 55

Reliable Apple analyst Ming-Chi Kuo believes Apple will launch MacBook models with an all-new design in the second or third quarter of 2021, but did not indicate whether these will be Pro or Air models. As MacRumors points out, "The last significant redesign of the MacBook Pro occurred in October 2016, while the MacBook Air received a major redesign in October 2018." From the report: In a research note today, obtained by MacRumors, Kuo said Apple plans to launch MacBook models with its own custom processors in the fourth quarter of 2020 or the first quarter of 2021. Kuo did not indicate whether these will be MacBook Pro or MacBook Air models, or both, nor did he share any further details. Rumors have suggested that Apple is working on custom Arm-based processors that would allow it to transition away from its current MacBook processor supplier Intel, which has occasionally experienced delays with its chips. The company is also planning to launch new MacBooks with scissor keyboards in the second quarter of 2020.
Android

Huawei Expects 20 Percent Drop In Android Smartphone Sales, Thanks To Lack of Google Apps (9to5google.com) 32

According to a report from The Information, Huawei expects to see a 20% drop in sales of its Android smartphones during 2020, thanks largely to U.S. government restrictions on Huawei's access to American technology, including Google software. 9to5Google reports: "Huawei's overseas smartphone sales didn't collapse last year in part because the company could keep selling some of its old models that the Google ban didn't affect," reports The Information. "But this year, Huawei expects its shipments to fall to around 190 million to 200 million smartphones, according to these people." The 240 million figure in 2019 was thanks largely in part to the timing of the U.S. ban. Huawei's extremely popular P30 and P30 Pro smartphones still shipped with Google apps in most regions and, because they were launched before the ban took place, Huawei was able to continue updating the devices, even launching a slightly revamped variant to boost sales. This year will certainly be bleaker as Huawei won't be able to support Google apps on its P40 series, set to launch later this month. Other factors such as the coronavirus outbreak could only further have an impact on Huawei's sales this year.
Security

AMD Processors From 2011 To 2019 Vulnerable To Two New Attacks (zdnet.com) 71

An anonymous reader quotes a report from ZDNet: AMD processors manufactured between 2011 and 2019 (the time of testing) are vulnerable to two new attacks, research published this week has revealed (PDF). The two new attacks impact the security of the data processed inside the CPU and allow the theft of sensitive information or the downgrade of security features. The research team said it notified AMD of the two issues in August 2019, however, the company has not released microcode (CPU firmware) updates, claiming these "are not new speculation-based attacks," a statement that the research team disagrees with.

The two new attacks target a feature of AMD CPUs known as the L1D cache way predictor. Introduced in AMD processors in 2011 with the Bulldozer microarchitecture, the L1D cache way predictor is a performance-centric feature that reduces power consumption by improving the way the CPU handles cached data inside its memory. A high-level explanation is available below: "The predictor computes a uTag using an undocumented hash function on the virtual address. This uTag is used to look up the L1D cache way in a prediction table. Hence, the CPU has to compare the cache tag in only oneway instead of all possible ways, reducing the power consumption." The two new attacks were discovered after a team of six academics [...] reverse-engineered this "undocumented hashing function" that AMD processors were using to handle uTag entries inside the L1D cache way predictor mechanism. Knowing these functions, allowed the researchers to recreate a map of what was going on inside the L1D cache way predictor and probe if the mechanism was leaking data or clues about what that data may be.
While the attacks can be patched, AMD denies that these two new attacks are a concern, claiming they "are not new speculation-based attacks" and that they should be mitigated through previous patches for speculative execution side channel vulnerabilities.

The research team says AMD's response is "rather misleading," and that the attacks still work on fully-updated operating systems, firmware, and software even today.
Cellphones

LG's New V60 ThinQ Is a Huge Phone With a Removable Second Screen (wired.com) 18

An anonymous reader quotes a report from Ars Technica: 5G connectivity. 8K video recording. A design that folds. These are some of the things you'll get in one of Samsung's newest phones -- but the privilege will cost you at least $1,000 for the most affordable device of the lot. If you want these next-gen features but aren't feeling the four-figure price tags, you could try LG's new phone: the V60 ThinQ. It supports the new mobile network, packs a camera sensor with 64 megapixels for 8K recording, and comes bundled (depending on where you buy it) with the Dual Screen attachment -- a case that adds a second screen to the phone, exactly like last year's G8X ThinQ. You get all of this and a headphone jack, something missing from all of Samsung's flagship phones, for a few hundred dollars less. (LG hasn't announced pricing yet, but the company says it will be priced in the ballpark of previous devices, so around $700 or $800.) "I only spent a few minutes with the phone, and while it's a compelling offer on paper, I'm not convinced the company has improved the areas where the V60's predecessors fell short," writes Wired's Julian Chokkattu. "The cameras are usually decent, but not as nice as what you get from Samsung, Google, and Apple; more megapixels doesn't guarantee better photos. The software still looks dated, and there's no sign of the phone receiving Android updates faster. There's no folding screen here, and while the second screen does turn the V60 ThinQ into a foldable phone of sorts, it comes at the cost of being bulky, heavy, and cumbersome -- and frankly a little ugly too."

Chokkattu also mentions the phone is massive, thanks to the "abnormally large 6.8-inch screen." Paired with the Dual Screen attachment and its 6.8-inch screen, you end up with a phone that's not very enjoyable to lug around. "It's great that the accessory is bundled with the phone, and that it gives you more visual real estate, but the experience still feels clunky," he writes.
Security

Samsung Cops To Data Breach After Unsolicited '1/1' Find My Mobile Push Notification (theregister.co.uk) 42

An anonymous reader quotes a report from The Register: Samsung has admitted that what it calls a "small number" of users could indeed read other people's personal data following last week's unexplained Find my Mobile notification. Several Register readers wrote in to tell us that, after last Thursday's mystery push notification, they found strangers' personal data displayed to them. Many readers, assuming Samsung had been hacked, logged into its website to change their passwords. Now the company has admitted that a data breach did occur.

Of potentially greater concern is the mystery 1/1 push notification from Find my Mobile, a baked-in app on stock Samsung Android distributions. Although the firm brushed off the worldwide notification as something to do with unspecified internal testing, many of those who wrote to El Reg said they had disabled the app. Stock apps cannot be uninstalled unless one effectively wipes the phone and installs a new operating system -- unlocking the bootloader and reformatting with a new third-party, customized ROM. Samsung did not answer our questions as to how a "disabled" app was able to receive and display push notifications. Nor did it say what other functions this "disabled" app was capable of executing.
A spokeswoman told The Register: "A technical error resulted in a small number of users being able to access the details of another user. As soon as we became of aware of the incident, we removed the ability to log in to the store on our website until the issue was fixed." She added: "We will be contacting those affected by the issue with further details."
Cloud

Petnet's Smart Pet Feeder Goes Offline For a Week, Can't Answer Customers At All (arstechnica.com) 102

The app-driven, cloud-connected "smart" pet feeder from Petnet recently suffered an outage that knocked units offline for a week, leaving pets hungry and customers angry. An anonymous reader shares an excerpt from Ars Technica: Petnet began posting messages on Twitter on February 14 advising customers that some of its SmartFeeders "will appear offline," although they still would nominally work to dispense food. Of course, when something doesn't work, most people will try to turn it off and back on again, as that's the first-line repair for basically everything with a power switch. That, alas, was not the solution here, and Petnet explicitly advised against turning feeders off or on, adding, "We will continue to provide updates on this matter." The next update to the company's Twitter feed came four days later, on February 18, when it said it was working with a third-party service provider and would "release more information as we learn more." Finally on February 21, a full week after users began to notice something was amiss, Petnet said it had resolved the problem and would be pushing a reset and an update to affected customers.

Users were distinctly unhappy, not only with the outage but also with the company's lack of response and a clear lack of avenues for contacting them. "Does that same third party pick up your phones, answer your emails, pay your lease (property address is available for rent) and support your customers?" one customer tweeted on February 18. Another, on February 21, said, "Why were your emails not delivering? Why isnt anyone answering the phone or returning calls? Your website still claims support Mon-Sat by phone email and twitter. You've been silent for a week." Customers aren't the only ones unable to reach the company. Ars' request for comment sent to the press contact Petnet lists on its company website bounced back with an error indicating the email address does not exist.

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